You wouldn’t leave your debit card in an ATM and walk away, so don’t leave yourself open to fraud when doing your digital banking at a public computer.
It really isn’t a great idea to use publicly available computers to access digital banking, like in a public library. Even benign programs, like popular desktop search programs, can pose a security risk. Certain programs, such as Google Desktop, cache items that you have viewed so you – or potentially, an unwelcome third party – can easily search and find those pages later again.
If you come across a program like this when you are using a public computer, adjust the search program preferences so it does not store secure pages you wish to view. If you forgot to adjust the preferences before banking online, you can remove the stored items via the Google Desktop results page by clicking on the Remove Items link.
To ensure a safe and secure Internet session, only visit reputable sites. We recommend you clear your browser history, run a virus scan, and restart your browser before logging in to digital banking.
Free public Wi-Fi offered by places like restaurants and coffee shops can be vulnerable to interference from hackers. These networks can even be set up by hackers to pretend to be free Wi-Fi networks, but are really used to steal information from anyone who connects to them, including login credentials. We advise against using these networks to access digital banking.
Tips for safe computing
- Protect your personal information. Be aware of current online ploys that try to get you to provide personal and/or financial information. Do not respond to unsolicited emails or phone calls that ask for confidential information.
- If you don’t know the source of an email or if it looks suspicious, do not open it. Never click on a link or attachment in an email that you suspect may be fake. Even if an email looks real, we advise that you open your browser and type in the address of our site yourself instead of clicking a link in the email. That way, you can always be sure you’re going directly to our real website.
- Remember to log off. Ensure that you always properly log off and close your browser. This will prevent others from being able to view this information later.
- Safeguard your PINs and passwords. Never share your passwords with anyone, for any reason. Use passwords that are difficult to guess. Change your passwords frequently.
- Be wary of pop-up windows, especially those that request financial or identification information. Avoid clicking any “action” buttons in a suspicious pop-up window.